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HSQ RMA Policy

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Repair pricing for HSQ products is based on time and material at a rate of $200.00 per hour. There is a $300.00 evaluation fee for all repair items. Shipping cost shall be added, depending on the size of the repair order.

All parts returned for repair require an Return Material Authorization (RMA) number and a payment authorization, in the form of a purchase order (P.O.) or credit card authorization. A copy of the HSQ RMA form can be found here.

Please contact Chris Cornejo or Karen Santos at (510) 259-1334 or email: repairs@hsq.com for an RMA number.

25x86 Logic Processor units may be returned as a complete unit. The repair price is dependent on the actual board failure within the unit. Repair pricing above applies.

NOTE: All repairs must be acompanied by an HSQ RMA number and purchase authorization, as stated above. Evaluations and Repairs cannot be processed without having a customer issued purchase number or credit card purchase authorization.

Click here to donwload an RMA form.

 
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